My favourite online DVD retailer for R1 discs, is pretty much going to close down. DV-Depot have been brilliant to shop with – cheap courier shipping, customs-friendly packaging (no tax paid on what must be about £3000 worth of DVDs), excellent customer service – and an amazingly powerful shopping cart. Now I’ve got to find a comparable retailer (reasonably priced discs, cheap shipping, no taxes). Bugger.
To All Our Valued Depot Customers
It comes with sincere sadness to have to announce that the main Depot site will be restructuring starting today for an indefinite period of time.
This decision has become necessary due to a steady decline in business and corresponding profit levels over the past 18 months. Our main business is no longer financially viable. Our motto from day one was always about customer service – to offer the things that no other DVD retailer did. The drop in profits has forced us to slowly reduce our performance, to a level that we are no longer satisfied with.
The main site has been turned off for a few days – we are taking a full inventory and when complete, the main site will reopen. If you have checked out an order, these will be completed and shipped. For the forseeable future, we will not be bringing in any more new releases or catalog product.
If you have prepaid a disc, you can either refund the title yourself and the money will go into your Depot account. Should you wish a refund back to your credit card, please open a support ticket and this will be done.
We still have lots of stock in all genres – every title including rare out of print titles will be put on sale – details will be announced when we reopen in a few days..
We recently streamlined the Adult Depot operation and this will continue to remain open as it currently is. The Adult site will grow over time as profits allow.
The decision to restructure our main site was a tough one – but we are doing it today so that we can do this with our heads held high – so that no employee, supplier or customer will lose any money – and we can end this phase of the Depot with a sense of accomplishment by all the employees..
All indications point to a continuing drop in business – I am though, cautiously optimistic that once high definition DVD comes that we’ll see a resurgence in DVD sales – when it comes, we’ll reassess things and decide whether to relaunch our main site with a fresh start.
Please stay in touch via our forums..
All of us here want to *thank- you very much* for your business, your loyal support, and becoming our friends – it’s been one hellova great ride…
- John, Shaun, Christian and the rest of the Depot staff.